ServiceNow Technical Lead
About KLx
KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group’s business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank, capitalizing on all the skills from our international campus in Lisbon.
About Responsibilities
As part of the Wealth Management unit in KLx of over 200 experts, you will contribute to our Crédit Agricole Group partner’s mission to transform the private banking landscape through innovation, security, and performance.
We are looking for an experienced ServiceNow Technical Lead to join our team and drive the technical evolution, governance, and long-term success of our ServiceNow platform.
Your main missions will be:
- Lead the technical design, configuration and development of ServiceNow solutions.
- Define and promote technical standards and ServiceNow best practices.
- Support and mentor ServiceNow developers and administrators.
- Design workflows, Service Catalog solutions, integrations and platform automations.
- Collaborate with business and technical teams to translate requirements into effective technical solutions.
- Review developments and customizations, ensuring scalability, maintainability and upgrade readiness.
- Contribute to platform improvements, upgrades and roadmap activities.
- Ensure good technical documentation and knowledge sharing across the team.
About You!
- Proven experience as a ServiceNow Tech Lead.
- Strong hands-on experience with ServiceNow development and administration.
- Good knowledge of ITSM modules, including Incident, Problem, Change, Request Management and Service Catalog.
- Good knowledge of JavaScript within ServiceNow.
- Experience with REST APIs, SOAP and ServiceNow integrations.
- Good understanding of ServiceNow architecture, security and platform best practices.
- Previous experience providing technical guidance or mentoring to other team members.
- Comfortable working in English (C1).
What We Offer
- Competitive Salary + Bonus + Flex Benefits + Health Insurance;
- Hybrid working model, allowing you to combine onsite and offsite work;
- Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport;
- Canteen facilities (Breakfast + Lunch);
- Parking upon request (option to charge electrical cars);
- Free coffee, hot chocolate and fruits;
- Training (Hard and Soft Skills);
- International environment with more than 15 nationalities;
- A people-oriented and friendly working environment.
