KLx has recently hosted an interactive meeting with one of its partners from the Crédit Agricole Group where the main goal was to collect feedback regarding the new way of working in Agile mode.

The session was chaired by four key people from our partner specialised in retail banking, who assessed the new operational reality in a Q&A dynamic.

With the Agile Transformation there are no longer departments or teams in our partner's Digital Solutions & IS Department, where some of KLx employees are integrated. Instead, there are “Tribus” and “Squads”. This change brings some novelties, such as new roles – Tribu Leader, Squad Leader, IT Leader, and Squad Members.

New tools are also being used to allow the effective backlog of ongoing topics and assessment of progress, making sure that everyone knows the status of each request.

According to Apolline Riousse, KLx Project Manager and expert the company's Agile Community, this transition has eased the communication with the partner, facilitating the day-to-day work. As she said:

The daily interactions with the team in France are necessary for the proper functioning of the squad; this is way more challenging and motivating to share progress or blocking points every day. Being Agile facilitates the proximity between Lisbon and Paris, gives more visibility to our work, and allows us to show our value even more.

The Agile Transformation Project of the group's retail bank was launched in December 2021 and aims to review and simplify the IT Department's organisation and processes. After more than 30 collaborative workshops and with the input of many employees of the group, the transition to the Agile mode started at the end of last year and is now reaching its final steps.